New designs for 2017 fresh from our studio!

Policies

Thank your for your interest in our handmade products.  Please make sure to familiarize yourself with our policies and please contact us should you have any additional questions.

SHIPPING TIMEFRAME

Because of the handmade nature of our products, please allow up to 12-14 business days for shipment.  Often orders go out much sooner but these guidelines allow for printing of fabrics not on hand or out of stock.  Please contact us if you need something sooner and we will do our best to accommodate you.

 

INSERT SIZE

The size pillow cover you purchase will be the size insert you will need.  Our covers will come to you slightly smaller to insure a tight, snug fit.  20" covers will fit a 20" insert, etc.

 

REFUNDS/RETURNS

Pillow Covers are final sale unless there is a construction flaw, damage or error in printing. Products may show differences in color or texture that do not necessarily indicate a defect. Such differences are inherent in the manufacturing of hand made products.  Care is taken prior to shipment to verify that our high standards in design and craftsmanship have been met.

 

EXCHANGES

We are happy to offer you an exchange You may exchange for a product of same or greater value, if returned within 7 days of receiving the product and in accordance with the following requirements. Exchanged merchandise must be in original condition, and must be unwashed and unused.

 

CANCELLATION POLICY

Unfortunately we are unable to cancel orders after 24 hours from order receipt.
Because of the handmade nature of our products, all orders are submitted to print 24 hours after order submission and cannot be cancelled, modified or changed at that time.

 

INSTAGRAM/FLASH SALES

We occasionally will run sales via our instagram account. (@joliemarche) These include any previously announced sales and flash sales.  Prior purchases are excluded from these sales and any promotions that apply.

 

CLEANING/CARE

We recommend spot cleaning only however if you must wash, we recommend hand wash and lay flat to dry.